Privacy Policy – Sequential Training and Development Services

Sequential Training & Development Services Privacy Policy

1. Introduction

Welcome to Sequential Training & Development Services (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://sequentialtraining.com/] (“Website”) and interact with our services.

2. Information We Collect

We may collect and process various types of information, depending on how you interact with us:

Personal Information: This includes details you provide directly, such as your name, email address, phone number, postal address, and payment details. If you register for courses or apply to be a facilitator, this may also include your ID number, date of birth, gender, nationality, academic qualifications, professional experience, employment history, course progress, assessment results, and other QCTO-related data.¹ In specific, legally required situations (e.g., for occupational health and safety or employment equity reporting), we may also collect sensitive information like health data (with your explicit consent), disability status, or race/ethnic origin.¹
Technical Information: This covers data automatically collected when you visit our Website, such as your IP address, browser type, operating system, referring website addresses, and other usage data gathered through cookies and similar technologies.
Usage Data: This includes details about how you interact with our Website, such as the pages you visit, the time you spend on those pages, and your navigation paths.

3. How We Collect Information

We gather your information in several ways:

Directly from you: When you fill out forms, subscribe to our newsletters, register for courses, apply for roles, or contact us directly.
Automatically: Through tracking technologies like cookies, server log files, and analytics tools as you navigate our Website.
From third parties: This may include payment processors, other service providers, or marketing partners, where applicable and legally permissible.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services: This includes managing your course registrations, delivering training, and facilitating your journey with Sequential Training.
To personalize and improve user experience: We use data to understand your preferences and enhance our Website’s functionality and content.
To process transactions and send confirmation emails: For course payments and other service-related communications.
To send promotional and marketing communications: If you have opted in, we will keep you informed about new courses, special offers, and relevant updates. You can always opt out of these communications.
To comply with legal obligations and enforce our terms: We process your data to meet requirements under various South African laws, including:
- The Protection of Personal Information Act (POPIA), which sets the overall standards for handling personal data.¹
- The Employment Services Act (ESA), if we assist with job placements for our learners or facilitators.¹
- The Skills Development Act (SDA), for managing learnerships and reporting to relevant authorities like SETAs and the Director-General.¹
- The Employment Equity Act (EEA), for ensuring fair recruitment practices and preventing discrimination, especially when you apply for facilitator roles.¹
- The Occupational Health and Safety Act (OHSA), for any health-related data collected in connection with in-person training or staff safety.¹
- The Basic Conditions of Employment Act (BCEA), for general employee record-keeping.¹
  
  We retain your information only for as long as necessary for these purposes or as required by law.2
To detect, prevent, and address technical issues or fraudulent activities: Ensuring the security and integrity of our services.

5. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to collect information about your interactions with our Website. These help us understand how you use our site, improve your browsing experience, and tailor our content. You can manage your cookie preferences through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service providers: Trusted third parties who assist us in our operations, such as payment processors, cloud hosting services, and analytics providers. These partners are contractually bound to protect your data and comply with POPIA standards.
Regulatory bodies: We may disclose information to government authorities as legally required by South African labour laws and other statutory obligations. This includes entities like the Department of Labour, Sector Education and Training Authorities (SETAs), the Quality Council for Trades & Occupations (QCTO), and the South African Revenue Service (SARS).¹
Legal authorities: If required by law, court order, or to protect our rights, we may disclose your information to law enforcement or judicial authorities.
Business partners: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With explicit consent: For sensitive information, particularly individual medical records, we will only share your data with parties other than yourself, your employer, or an inspector if you provide explicit written consent, as required by the Occupational Health and Safety Act.¹

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes data encryption, strict access controls, robust firewalls, and regular security audits. While we strive for the highest level of protection, please remember that no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

In line with South African data protection laws, including POPIA and the Promotion of Access to Information Act (PAIA) ¹, you have certain rights regarding your personal information:

Right to be Informed: You have the right to know what personal information we collect, why we collect it, and how it will be used.
Right to Access: You can request access to the personal information we hold about you.
Right to Rectification/Correction: You can ask us to correct any inaccurate or incomplete personal information we hold.
Right to Erasure/Destruction: You have the right to request the deletion or destruction of your personal information, subject to any overriding legal retention requirements.
Right to Object to Processing: You can object to the processing of your personal information under certain circumstances.
Right to Complain: You have the right to lodge a complaint with the Information Regulator in South Africa if you believe your data protection rights have been violated.

To exercise these rights, please contact us at info@sequentialtraining.com.

9. Third-Party Links

Our Website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when you visit them.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take appropriate action to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any modifications signifies your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Sequential Training & Development Services

Email: info@sequentialtraining.com

Phone: +27 066 473 6466

Address: Office 7, Bellville Office Park, WJ Wood Road, Bellville, Cape Town, Western Cape, 7530