Office Supervisor

Certification

NQF Level 5 | 240 Credits | Duration 24 months

To view price please download the 2024 Handbook

Course Intention

The purpose of this qualification is to prepare a learner to operate as an Office Supervisor. Office
Supervisors plan, organise, lead and control office functions in a business environment.

A qualified learners will be able to:

  • Provide planning support on recruitment, selection, and disciplinary processes of an organisation.
  • Organise and coordinate work activities with other work units or departments.
  • Coach and mentor administrators in an office environment.
  • Handle internal communications within an office environment.
  • Handle conflicts and solve problems within an office environment.
  • Ensure compliance with regulations and company procedures.
  • Perform financial controls and reporting in an office environment.

Course Content

This qualification consists of Knowledge Modules, Practical Skill Modules and Work Place Based Learning Modules as follows:

Knowledge Modules

  • KM-01, Role, Functions and Fundamentals of Office Supervision, Level 5, 25 Credits.
  • KM-02, Communications, Level 5, 25 Credits.
  • KM-03, Internal Controls in an Office Environment, Level 5, 25 Credits.

Practical Modules

  • PM-01, Provide Planning Support on Recruitment, Selection and Disciplinary Processes of
    an Organisation, Level 5, 10 Credits.
  • PM-02, Organising and Coordinating Work Activities, Level 5, 10 Credits.
  • PM-03, Coaching and Mentoring of Personnel Clerks, Filing Clerks and Data Capturers in
    an Office Environment, Level 5, 10 Credits.
  • PM-04, Handle Internal Communications within an Office Environment, Level 5, 15 Credits.
  • PM-05, Handle Conflicts and Solve Problems within an Office Environment, Level 5, 10
    Credits.
  • PM-06, Handle Compliance to Regulations and Company Procedures, Level 5, 10
    Credits.
  • PM-07, Perform Financial Controls and Reporting in an Office Environment, Level 5, 10
    Credits.

Work Experience Modules

  • WM-01, Recruitment, Selection and Discipline Maintenance Support, Level 5, 10 Credits.
  • WM-02, Scheduling and Coordination of Various Activities in and Outside Own Department,
    Level 5, 15 Credits.
  • WM-03, Coaching, Mentoring and Team Building, Level 5, 10 Credits.
  • WM-04, Communications, Level 5, 25 Credits.
  • WM-05, Conflict Resolution in an Office, Level 5, 10 Credits.
  • WM-06, Office Internal Controls, Level 5, 10 Credits.
  • WM-07, Office Financial Controls, Level 5, 10 Credits.

Admission Requirements

NQF Level 4 qualification


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