Office Administrator

Certification

NQF Level 5 | 445 Credits | Duration 48 months

To view price please download the 2024 Handbook

Course Intention

This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Qualified learners will be competent to support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit that will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. The learner will also understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.

The occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skills to enhance their employability.

The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled office administrator, prepared for further, more specific study in the various fields, which enables easier progression routes.

Qualified learners will be competent to support executive management with:

  • Office Administration and record management.
  • Communication skills.
  • Multicultural customer and client relational skills.
  • Resource/facilities management.
  • Tender administration.
  • Skills development administration.
  • PR and advocacy and social and digital media.
  • Computerised project management skills.
  • Staffing and people support administration.
  • Fundamental life and work skills.

Course Content

This qualification consists of Knowledge Modules, Practical Skill Modules and Work Place Based
Learning Modules as follows:

Knowledge Modules

  • KM-01, Effective office administration and management, Level 5, 10 Credits.
  • KM-02, Business communication and customer services, Level 5, 8 Credits.
  • KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
  • KM-04, Apply End User Computing, Level 3, 6 Credits.
  • KM-05, Social media and digital literacy, Level 4, 5 Credits.
  • KM-06, Introductory project management, Level 4, 2 Credits.
  • KM-07, Computerised Project Management, Level 5, 15 Credits.
  • KM-08, Basic business calculations, Level 4, 5 Credits.
  • KM-09, Resource and procurement management, Level 5, 15 Credits.
  • KM-10, Tender and procurement processes, and procedures, Level 5, 5 Credits.
  • KM-11, Document management and record keeping, Level 5, 15 Credits.
  • KM-12, Staffing, and people support, Level 5, 15 Credits.
  • KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills
    development and Workplace Skills Plan (WSP) administration, Level 5, 12 Credits.
  • KM-14, Public relations, marketing and advocacy, Level 5, 6 Credits.
  • KM-15, Ready for work standards, Level 4, 5 Credits.

Practical Modules

  • PM-01, Communication and effective customer relationships, Level 5, 10 Credits.
  • PM-02, Manage, coordinate and assist in the administration and clerical support
    of resources to facilitate the smooth and effective operational activities within the
    organisation, Level 5, 15 Credits.
  • PM-03, Assist in the administration and preparation of the process of tendering of
    contracts, Level 5, 15 Credits.
  • PM-04, Manage meetings, Level 5, 15 Credits.
  • PM-05, Payroll processing and pay administration, Level 5, 15 Credits.
  • PM-06, Support the recruitment, selection, and induction of staff, Level 5, 15 Credits.
  • PM-07, Classify, identify, register, track and dispose of records and information, Level 5,
    15 Credits.
  • PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP),
    Level 5, 15 Credits.
  • PM-09, Provide administrative support to Marketing/Public Relations division, Level 5, 20
    Credits.
  • PM-10, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
  • PM-11, Manage a small project, Level 5, Credits 10.

Work Experience Modules

  • WM-01, Perform administrative and meeting support functions to support management,
    Level 5, 12 Credits.
  • WM-02, Handle customer and client’s queries and liaison in an office, Level 5, 8 Credits.
  • WM-03, Marketing/Public Relations and administrative support, Level 5, 25 Credits.
  • WM-04, Assist in planning and coordinating at least two special events/conferences, Level
    5, 20 Credits.
  • WM-05, Procure and allocate resources, Level 5, 15 Credits.
  • WM-06, Solicit tender offers in terms of a set of procedures, Level 5, 10 Credits.
  • WM-07, Manage a paperless office, Level 5, 20 Credits.
  • WM-08, Supervision, and training of administration staff, Level 5, 15 Credits.
  • WM-09, Assist in developing a Workplace Skills Plan according to employee training needs,
    Level 5, 8 Credits.
  • WM-10, Apply ready for work standards to everyday work activities, Level 5, 25 Credits.

Admission Requirements

Level 4 with Communication

Interested in another course? Check out our Courses Page

Should you wish to register for this course, kindly follow this link to register your profile and complete the Application Form

Should you have any questions for clarification on a particular course or courses, kindly email info@sequentialtraining.com

Should you wish to apply offline, kindly contact applications@sequentialtraining.com

Tags: ,