Certification
NQF Level 5 | 8 Credits | Duration 12 weeks
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Course Intention
Effective and efficient management of conflicts to create peace and harmony in the workplace
(on a prevention basis).
Qualified learner will be able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
This qualification consists of Knowledge Component, Application Component as follows:
Knowledge Component
- Sources of conflict.
- Types of conflicts
- Strategies for conflict management.
- Techniques in conflict management.
- Conflict consequences analysis
- Emotional intelligence in conflict resolution
- Components of Conflict Resolution Report
Application Component
- Apply teamwork in conflict resolution process.
- Profile a conflict at a workplace.
- Analyse a conflict profile and determine the causes of conflict
- Determine and implement appropriate conflict management strategies
- Select and apply conflict resolution techniques
- Analyse and profile conflict consequences
- Apply emotional intelligence in conflict resolution engagement
- Compile and implement conflict resolution follow up plan
- Compile conflict resolution report
Admission Requirements
- NQF Level 4 or equivalent
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